Cancellation & Reservation Amendment Policy

General bookings:

• Deposit: Non-refundable deposit (50%) paid upon booking.
• Balance Due: Paid upon arrival.
• Check-in time:14:00 (2 pm). Failure to check-in by 20:00 (8 pm) will be considered a ‘No Show’ unless the guest has received written confirmation from the resort of receipt of late arrival notification. 
• No Show: Will result in a full charge for the booking.
• Late check-in is available where the guest has received written confirmation from the resort of receipt of late arrival notification 
• Health-related cancellation: 
  • With notice via email no less than 72 hours before arrival
  • Credit vouchers will be provided for future stays.
• Cancellations during Peak Season Dec. 15-Jan.5: nonrefundable. credit vouchers do not apply.
• Early departure:  Unused reservation is nonrefundable and credit vouchers do not apply.
• Late check-out: 11 am. Guest checkout after this time will be charged an extra night. 

Long-term direct booking 

• Deposit: 25% non-refundable deposit paid upon booking.
• Intermediate: 20% non-refundable payment 1 week prior to arrival.
• Balance Due: Balance paid upon arrival.
• Amendments may be made and are contingent upon availability. 

Group bookings (minimum of 8 cabanas):

• Deposit: 10% non-refundable deposit upon booking..
• Intermediate: 40% non-refundable payment 90 days prior to arrival.
• Balance due: 50% paid 30 days before arrival.
• Amendments apply only to the number of group participants and are subject to availability. 

Additional Information

• Booking rates don’t include 9% hotel tax.
• Children: 
  • Under age 3:  no charge. 
  • ages 5-15: 50% discount.
• Additional person: $50 to $135 per night and is subject to availability.
• Pet cleaning fee:  US$35/day for a trained pet, US$50/day for an untrained pet
• Force majeure: a credit voucher for the equivalent value of the booking will be provided. Vouchers do not apply to peak season.